Level 2 Support Specialist – London – Permanent - £26,000 - £29,000
Position Title: Level 2 Support Specialist
Job Category: Digital Media Streaming
Job Type: Permanent
Annual Salary: £26,000 to £29,000
Location: London, UK
We are currently looking to source a Level 2 Support Specialist in Digital Media Streaming, to join our Level 2 Support group. The team provides support across a range of issues from live events to platform configuration.
As a global leading company in premium video streaming, this role is an excellent opportunity to thrive, gaining skills and experience.
- Work through internal/external streaming, VOD and general queries effectively
- Provide fast and accurate diagnosis of escalated video and audio issues
- Provide guidance on technical issues experienced by clients and internal stakeholders
- Assist with issues on clients LIVE and VOD content
- Taking down illegal streams reported internally or externally
- Knowledge of Streaming OTT Video and Audio delivery including Codecs, Frame Rate, Bitrate, and Resolution Settings
- Understanding of CMS
- Experience with Web Technology, Database and Computer Networking
- Good knowledge of APIs and how they work
- Knowledge of CDN (Content Delivery Network)
- Problem determination and analytical skills critical to success
- Time Management Skills
- Strong Written Communication Skills
If this role sounds like a good fit, press apply or email the email address below.