Level 2 Support Specialist – London – Permanent - £26,000 - £29,000

  • Job Reference: Charlie Punshon
  • Date Posted: 18 November 2019
  • Recruiter: Eurobase People Limited
  • Location: London
  • Salary: £26,000 to £29,000
  • Sector: Information Technology
  • Job Type: Contract
  • Work Hours: Full Time
  • Contact: Charlie Punshon
  • Email: charlie.punshon@eurobase.com

Job Description

Level 2 Support Specialist – London – Permanent - £26,000 - £29,000


Position Title: Level 2 Support Specialist

Job Category: Digital Media Streaming

Job Type: Permanent

Annual Salary: £26,000 to £29,000

Location: London, UK



We are currently looking to source a Level 2 Support Specialist in Digital Media Streaming, to join our Level 2 Support group. The team provides support across a range of issues from live events to platform configuration.

As a global leading company in premium video streaming, this role is an excellent opportunity to thrive, gaining skills and experience.


Key Responsibilities:

  • Work through internal/external streaming, VOD and general queries effectively
  • Provide fast and accurate diagnosis of escalated video and audio issues
  • Provide guidance on technical issues experienced by clients and internal stakeholders
  • Assist with issues on clients LIVE and VOD content
  • Taking down illegal streams reported internally or externally


Key Skills:

  • Knowledge of Streaming OTT Video and Audio delivery including Codecs, Frame Rate, Bitrate, and Resolution Settings
  • Understanding of CMS
  • Experience with Web Technology, Database and Computer Networking
  • Good knowledge of APIs and how they work
  • Knowledge of CDN (Content Delivery Network)
  • Problem determination and analytical skills critical to success
  • Time Management Skills
  • Strong Written Communication Skills


If this role sounds like a good fit, press apply or email the email address below.