Executive Support
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| Job Type | Contract |
| Area | Hertfordshire, England |
| Sector | Consultancy / IT |
| Salary | GBP 23 - 24 Day Rate |
| Advertiser | Eurobase People |
| Job Ref | 25365 |
| Job Views | 42 |
- Description
- The role is within the Executive Support team. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential directors and executives in the bank, including the CEO, Chairman and Executive Committee, resolving all of the executive IT needs, in a fast and efficient manner, whilst maintaining calm and in control at all times.
The aim is to provide a high level of support with a high percentage of ‘calls’ resolved within the tight SLA’s. Project work will also be undertaken by the team, be it taking a more active lead role or just being present when needed.
An eye for detail is necessary when dealing with all customers, as is a proactive, innovative & flexible mind-set. Capable of facilitating any technological requests with a keen interest and deep knowledge in the tech industry and one who adds real value both to the business as a trusted advisor and a prominent ambassador.
Role Responsibilities
Being a point of contact & providing responsive technical support:
Comprehensive support of all executive related IT issues and problems
Escalate problems where necessary to third parties both internal and external
Respond to phone and face-to-face incidents reported to the team
Capture all workload activity via Remedy toolset.
Plan and implement approved desk moves and changes.
Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards.
Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising work load & using initiatives in a fast paced
environment
Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.
Working with different teams to facilitate project work streams in the executive environment
Compiling technical road maps for future innovation & business integration
Researching & trialling new technologies, products & services, arranging and documenting technology trails for executives.
Channelling customer feedback to wider service & operations teams utilising unique insight gained as a trusted technical advisor
Knowledge and skills required
Technical
Experience supporting an executive environment
Win7 / Win10
Outlook / Exchange 2007/2013 support
HP/Lenovo support
OSX/IOS
Apple Products (iPads, iPhones)
Airwatch
Blackberry support (good to have)
RAS
Endpoint Encryption
Cisco Video Conferencing/ Audio Visual support
ITIL understanding and experience of practice
Behavioural
Multi-tasker
Good communicator – both written and spoken
Self-motivated
Ambitious
Positive
Have a “can-do” attitude
Able to embrace change
Able to negotiate and influence where required
Desirable
· ITIL Foundation qualified
· Spanish speaking
