Consultant
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| Job Type | Contract |
| Area | Hertfordshire, England |
| Sector | Consultancy / IT |
| Salary | GBP 18 - 19 Day Rate |
| Start Date | ASAP |
| Advertiser | Eurobase People |
| Job Ref | 25358 |
| Job Views | 46 |
- Description
- Role Purpose: Roles at this level will perform a range of technical work activities.
Accountabilities
· Managing inbound/outbound customer contacts either remotely or at customer site through a variety of channels
· Ticket creation and management to ensure customer compliance.
· Performing technical activities and resolving issues at first point of contact where applicable
· Evaluate escalations and action appropriately to ensure customer demands are met.
· Provide customer service to internal and external customers to ensure consistent experience.
· Identify own development needs in line with business objectives.
· Acts as a role model for colleagues with regards to technical and behavioural competencies.
· Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
· Proactive cooperation with other team members
· Ability to identify improvement ideas with Team Leaders to take further actions.
· Real time assistance to colleagues/Team Leader
· Collaboration and professional communication (client and internal)
· Involvement in the tasks below upon line manager's request:
o Handling queue management
o Cooperation with other teams and resolver groups or 3rd parties
· Acting as role model to the colleagues on junior level and being able to impart knowledge and support.
