Incident Management Consultant - 5 month Contract - Corsham (South West) - £600 Per Day - SC Cleared

  • Job Reference: Reece Waldon
  • Date Posted: 9 October 2019
  • Recruiter: Eurobase People Limited
  • Location: Corsham, Wiltshire
  • Salary: £600 Per Day
  • Sector: Information Technology
  • Job Type: Contract
  • Work Hours: Full Time
  • Contact: Reece Waldon
  • Email: reece.waldon@eurobase.com

Job Description

Incident Management Consultant - 5 month Contract - Corsham (South West) - £600 Per Day - SC Cleared

Our client is building a consultancy team to advise, develop and build a SIAM capability in ISS as part of their Operational Service Management Partner project. The long term objective is to bring support in house and establish a capability to disaggregate other support contracts

An Incident Management consultant is required in a customer facing role to facilitate, develop and create the processes & service wrapper that will drive the SIAM service, provide insight and transfer knowledge.

Essential experience:

  • Thorough understanding of SIAM Operational Service Management.
  • Experience of analysing challenging service management issues in a BAU environment.
  • Comprehensive understanding of related service management tooling (Remedy, BMC).
  • Detailed experience of implementing service reporting frameworks.
  • Complete understanding of driving service life cycle to ensure service assurance is maintained into Live services.
  • Experience of defining SIAM requirements for MSP on boarding.
  • Knowledge of CMDB design, implementation and use.
  • ITIL L3 foundation minimum.
  • Detailed understanding of incident management design, development and BAU improvement

Desirable but not essential:

  • General experience of working within or across government departments and agencies within a service management context.
  • Awareness of the application of service ownership within a service management context.
  • Experience of government IT transformation projects and disaggregation post 2013.