Blog - April 2017

  • Employee Benefits – what’s in store for 2017?

    Posted on Tuesday, April 25, 2017 by Kevin RichmondNo comments

    2016 was a challenging year for captives with much attention being placed on Solvency II, BEP’s and Employee Benefits (EB). Now 2017 is in full swing, it is clear to see that last year’s three hot topics are going to continue as trends in the market for the foreseeable future. Following on from the discussions at the European Captive Forum late in 2016, we are reflecting on each of these areas.  ...

  • The Global Code of Conduct for FX phase 2 rises on the horizon

    Posted on Wednesday, April 12, 2017 by David WoolcockNo comments

    I have the privilege to serve on the BIS FXWG Market Participants Group (MPG) that is crafting the Global Code of Conduct for FX. Interest in the Code is being expressed by market participates of all shapes and sizes alongside those being engaged in multiple roles across the Foreign Exchange industry. As recently stated by Guy Debelle, Deputy Governor of the Reserve Bank of Australia. "We are on ...

  • Businesses are forgetting why they are investing in CRM

    Posted on Wednesday, April 12, 2017 by Kathryn EmersonNo comments

    Very few companies would not include ‘great customer service’ on their list of key ingredients that are essential for success. Great customer service builds strong and lasting relationships, demonstrates a greater understanding of modern customer needs, adds a personal human touch and infuses positivity within the business and its customers. It’s critical for attracting repeat customers and ...

  • 3 areas of Customer Service that should always be considered when striving to be the best.

    Posted on Monday, April 3, 2017 by Kathryn EmersonNo comments

    Eurobase prides itself on being an organisation that provides a reliable, mindful and personal approach to business.  This includes our products and services alike. As we joined the Customer Happiness Tour with Freshdesk in June at Chelsea FC, it was clear to see that simply providing a satisfying customer experience is no longer enough.   Organisations need to be thinking outside of the box and ...